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APCOA PARKING Danmark A/S's mission is to offer the best and most convenient customer-friendly solutions in the parking industry. At APCOA PARKING Danmark A/S we view parking as a service. Therefore, we constantly work on making parking easy and hassle-free to the benefit of both car drivers and customers.

At APCOA PARKING Danmark A/S we are constantly creating new possibilities for you as a customer and user. Find more information on our website.

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Frequently asked questions

On this page, we have gathered the most frequently asked questions for EuroPark and answers to these.

The area around Carlsberg

Where can I find the rules for parking on the parking lot?

There are signas containing the various rules at the parking lot.

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Can I use apps to pay for parking?

Yes, you can. You can use Danish payment apps such as APCOA FLOW and EasyPark on the parking lot. Please note that it must be the Danish version of APCOA FLOW to work. Furthermore, these payment options are only permitted in areas in which the signage indicates the use of these.

Please make sure when paying with either APCOA FLOW or EasyPark that you enter the correct area code and registration number (license plate) in the app. We recommend that you always check that the chosen area code corresponds to the one on the signage at the parking lot.

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Where can I find the area code on the parking lot?

You can find the area code on the signage at the parking lot. We always recommend that you double check that the chosen area code is the same as what is evident from the signage at the parking lot. 
Please note that parking and registration is at your own responsibility. 

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Should I set my parking disc?

Yes, you must set your parking disc in places where the signage demands this. 
Please note parking max 30 min. zones. When parking in an area with a ‘Max 30 min.’ sign and parking outside the period 7.00 – 19.00, you must set the disc for 7.00. It is not allowed to pay for parking or to use a parking permit in this time period. However, in other time periods, payment for parking/a parking permit is required. 

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Are there areas on the parking lot in which I am not allowed not park?

Yes, there are areas on the parking lot in which you may not park. In these areas you will find signage saying: ”Parkering forbudt alle dage 00.00 – 24.00” (Translated: “Parking not permitted all days between 00:00 – 24:00”). This is applicable for all vehicles. Please note that this is only valid in the specific places where the signs say so.

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Can I park using my handicap card?

Yes, you may park in the parking stalls that have signage indicating handicap parking. Please note that it is only allowed with a valid handicap card and in the marked-up stalls. Unless there are special rules written on the handicap signage, you must follow the otherwise indicated rules on the parking lot, meaning that parking in the designated handicap stalls is permitted with a valid handicap card and against payment/with a valid parking permit. 

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I am parking with a motorcycle, is there anything I should be particularly aware of?

The rules written on the signage is valid for all vehicles, including motorcycles, meaning that you must be aware of the signage and follow the rules on the signage. If it is not possible for you to park with a visible, physical parking ticket or parking permit, you must save your ticket/permit for later and in case of a parking fee forward it via the form under inquiry

 

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Can I park in the visitors’ car park stalls?

Yes, if you have a digital parking permit for Carlsberg Byen. Please note that this is only valid for the areas in which there is signage indicating visitors’ parking. 

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I have received a parking fee. How do I pay?

You can pay the parking fee on this website under payment, on which you will also be guided as to how to do it. You can also pay via online banking using the payment identification number on the parking fee.

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I have received a parking fee and would like to complain.

You can file an inquiry to EuroPark regarding the parking fee by using the form under inquiry.

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