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APCOA PARKING Danmark's mission is to offer the best and most convenient customer-friendly solutions in the parking industry. At APCOA PARKING Danmark we view parking as a service. Therefore, we constantly work on making parking easy and hassle-free to the benefit of both car drivers and customers.

At APCOA PARKING Danmark we are constantly creating new possibilities for you as a customer and user. Find more information on our website.

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Frequently asked questions

On this page, we have gathered the most frequently asked questions for EuroPark and answers to these.

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Lyngby Storcenter

Are there any changes in relation to parking at Lyngby Storcenter?

Yes, from January 14th 2019, the parking system has been changed to automatic number plate registration. 

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How does automatic number plate registration work?

Cameras are set up at the entrance and exit of the parking lot. These cameras take photos of the vehicle’s license plate and the parking time is calculated from these.
Please note that when parking with a motorcycle other rules may apply. See the question "I am parking with a motorcycle, is there anything I should be particularly aware of?” 

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Do I need to do something when I enter the parking area?

No, when driving into Lyngby Storcenter you do not have to do anything as it is a parking area with automatic number plate registration. 
Please note that when parking with a motorcycle other rules may apply. See the question "I am parking with a motorcycle, is there anything I should be particularly aware of?” 

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Do I need to do something when I exit the parking area?

If you have a user in the app APCOA FLOW and have entered your license plate and marked this as ’favorit bil’ under ’Mine biler’, you do not have to do anything and you will automatically pay for parking.

If you do not use the app APCOA FLOW you have to pay for your parking in the payment machines on the parking lot before you exit the parking lot.
The price for parking is automatically calculated when you enter your license plate.

Please note that when parking with a motorcycle other rules may apply. See the question "I am parking with a motorcycle, is there anything I should be particularly aware of?” 

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What should I do if I cannot remember my license plate?

To be able to park in Lyngby Storcenter you need your license plate. You can perhaps take a picture of your license plate with your phone before you leave your vehicle.

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I already paid but I would like to park for a longer time. What do I do?

You can simply stay parked. The parking will automatically restart when the system estimates that the time that was set aside for exiting run out.

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How do I pay for parking?

If you have the app APCOA FLOW and already have a user, you must prior to entering the car park remember to enter your license plate in APCOA FLOW and mark your vehicle as ‘favorit bil’ under ‘Mine biler’. Please note that it must be the Danish version of APCOA FLOW.
When you afterwards enter a parking facility with automatic number plate registration, you will receive a message on your phone saying that your parking has started. When you leave the parking facility you will also receive a message saying that your parking has been ended. The payment for parking is completely automatic and you do not have to do anything when parking.

If you do not have a user in APCOA FLOW, you can pay in one of the payment machines on the marking lot before you leave. Your license plate is automatically registered when entering the car park, and when you wish to leave, you simply enter your license plate on the payment machine and the price is automatically calculated.

If you have parked with a motorcycle or the like you must pay for your parking in the payment machines to end your parking. You must enter an approximated arrival time and your registration number (license plate). Arrival time is indicated in 15-minute intervals. Your parking is ended following your payment.
 

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I forgot to pay. What should I do?

If you forgot to pay before exiting the parking lot, you can pay within 48 hours on www.apcoaflow.dk under betal og tjek ud.
If you also forget to pay within 48 hours, you will automatically receive an invoice for the amount you are due, plus an invoice-fee.
 

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What should I do if my license plate cannot be read?

Where a license plate is not read, you can manually enter the license plate details into the machine and then select your approx. arrival time. When you leave the site, you just need to check out using the machine and pay the amount due.

Note that it is the motorist's responsibility to ensure that their license plate can be read correctly by the system.
You run the risk of your number plate not being read if it is very dirty (e.g. due to snowfall), exposed to bright light or if there are dents in the number plate.
 

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I am parking with a motorcycle, is there anything I should be particularly aware of?

The rules written on the signage is valid for all vehicles, including motorcycles, meaning that you must be aware of the signage and follow the rules on these. 

If you have parked with a motorcycle or the like you must pay for your parking in the payment machines to end your parking. You must enter an approximated arrival time and your registration number (license plate). Arrival time is indicated in 15-minute intervals. Your parking is ended following your payment.

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What should I do if the parking continues even though I have left the parking lot?

It is possible that your license plate was not read correctly upon exit, and the system has therefore not 'checked you out' at the exit. This could be due to snow, bright light or dents in the number plate.

You can always end and pay for your parking within 48 hours of the end of your parking on www.apcoaflow.dk, under betal og tjek ud
If you forget to pay within 48 hours, you will automatically receive an invoice for the amount due and you will incur an invoice fee.

Contact us on +45 45 26 76 90, or via e-mail at lyngbystorcenter@apcoa.dk, and we will help end your parking. 
When the parking has been ended, go to www.apcoaflow.dk under betal og tjek ud to pay for the parking. 
If the parking continues in the APCOA FLOW app even though we have ended it manually, close the APCOA FLOW app and start it up again.

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I cannot find my parking when I search for my license plate on the website?

It could be because you have parked within a time period in which parking is free of charge.
It can also be because the license plate does not exist. Please check that the license plate you entered is correct and try again.

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