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APCOA PARKING Danmark A/S's mission is to offer the best and most convenient customer-friendly solutions in the parking industry. At APCOA PARKING Danmark A/S we view parking as a service. Therefore, we constantly work on making parking easy and hassle-free to the benefit of both car drivers and customers.

At APCOA PARKING Danmark A/S we are constantly creating new possibilities for you as a customer and user. Find more information on our website.

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Frequently asked questions

On this page, we have gathered the most frequently asked questions for EuroPark and answers to these.

Refshaleøen, area code 3735

Where do I find the rules for parking on the area?

The rules for parking can be found on the signs on the parking area.

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Can I use apps to pay for parking?

Yes, you can use apps such as APCOA FLOW and EasyPark.
Please note that this payment method is only allowed where signs say so.
Please make sure that you put in the right registration number (license plate) and area code when you pay via apps. We recommend that you check whether the area code in the app is the same as the one written on the signs on the parking lot. It is the area code on the signs which must be used.

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Where do I find the correct area code which I should use in the apps APCOA FLOW or EasyPark?

You can find the area code on the signs on the parking lot. We recommend that you always check that the area code you choose in the app is the same as the one written on the signs on the parking lot.
Please note that parking and registration is at your own risk.

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Must I set my parking disc?

No. Parking is only allowed if you pay for a parking ticket or have a valid parking permit, where signs show this.

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Are there payment machines on the parking lot?

Yes, there are payment machines on the parking lot, where it is written on signs.
When using the payment machines, you must remember the registration number (license plate) of your vehicle.
Please note that parking and registration is at your own risk.

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Are there areas on the parking lot in which I am not allowed to park?

Yes, there are areas on the parking lot in which you may not park. In these areas you will find signage saying: ”Parkering forbudt alle dage 00.00 – 24.00” (Translated: “Parking not permitted all days between 00:00 – 24:00”). This is applicable for all vehicles. Please note that this is only valid in the specific places where the signs says so. 

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Am I allowed to park where the signs show private parking?

No, if signs show that an area is private parking, it is only allowed to park with a valid parking permit.
Please note that you are not allowed to park on these areas of the parking lot without a parking permit (a parking ticket bought in the payment machine is not sufficient). This applies all days 00.00-24.00.

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I am parking with a motorcycle, is there anything I should be particularly aware of?

The rules written on the signage is valid for all vehicles, including motorcycles, meaning that you must be aware of the signage and follow the rules on the signage. If it is not possible for you to park with a visible, physical parking ticket or parking permit, you should save your ticket/permit for later and in case of a parking fee forward it via the form under inquiry.

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I have received a parking fee. How do I pay it?

You can pay your parking fee on this website under payment. Just follow the direction on the page.
You can also pay via online banking with the payment identification on the parking fee.

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I have received a parking fee, but I would like to make a complaint.

You can make an inquiry about the parking fee to EuroPark by using the form on this website under inquiry.

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